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Exchange Policy
At Onnesha, we want you to love what you buy. If something isn't right, our exchange process is quick, simple, and customer-friendly.
Simple Steps
How Exchange Works
Step 01
2-Day Reporting
Report any issue within 2 days of receiving your package if you received a wrong, damaged, defective, or incorrect variation product.
Step 02
Request Verification
Contact us via WhatsApp, Facebook, Live Chat, or Phone with your Order ID and a photo/video for quick verification.
Step 03
Item Collection
Once your request is approved, we will arrange a courier pickup to safely collect the incorrect or damaged item.
Step 04
Fresh Replacement
A fresh replacement item will be dispatched immediately upon verification, keeping you updated at every step.
Conditions For Exchange
- Product Condition: The product must be completely unused, unwashed, and retained in its original intact packaging.
- Tags & Accessories: All original tags, labels, seals, and free extras must be returned with the item.
- Misuse Disclaimer: Products damaged due to customer misuse, negligence, or improper storage are not eligible for exchange.
- Pre-Order & Special Items: Specialized pre-order products can be exchanged exclusively if they arrive in a damaged or defective condition.