Refund Policy

Bismillahir Rahmanir Rahim

Refund Policy

At Onnesha, we want you to shop with absolute confidence. If your order requires a refund, we ensure a simple, fast, and transparent process.

Eligibility Criteria

When Are You Eligible For a Refund?

Issue 01

Damaged or Wrong Item

You received a damaged, defective, or incorrect product that does not match your original order details.

Issue 02

Out of Stock

An item becomes unavailable or out of stock after your advance payment has already been completed.

Issue 03

Approved Happy Return

Your return request has been officially verified and approved under our Happy Return Policy guidelines.

Issue 04

Partial Refunds

If only part of a multi-item order qualifies for a return, the exact amount for that specific item is refunded.

Refund Methods & Timeframes

  • Mobile Banking (bKash / Nagad): Processed within 1 to 3 working days after request verification.
  • Card Payments (Visa / MasterCard): Processed within 7 to 15 working days (subject to bank processing timelines).
  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via bKash or Nagad.
  • No Hidden Deductions: You receive the full eligible refund amount without arbitrary deductions, provided the product has not been damaged by customer misuse.

Protected Shopping Experience

Our customer support team is always ready to guide you through the refund process to keep it smooth and stress-free. Your trust matters to us—shop confidently knowing your transactions are fully protected at Onnesha.

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