Commitment To Your Privacy

At Onnesha, operated by RP ECOMLEGEND LTD ("we," "our," or "us"), we value your trust and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our store.

By using our website and services, you agree to the practices described in this policy. If you do not agree, please refrain from using our platform.

Information We Collect

• Personal Details: Full name, phone number, email address, and delivery/billing address.
• Account Info: Credentials, account settings, and order history.
• Payment Details: Mobile Financial Service (MFS) info, card details (processed securely via encrypted payment gateways).
• Customer Care: Inquiries or feedback submitted through our contact channels.

• Device Data: IP address, browser type, operating system, and network details.
• Usage Activity: Pages viewed, time spent on the store, and navigational pathways.
• Cookies: Employed to personalize your shopping experience and preserve store preferences.

How We Use Your Data

We utilize collected data strictly for operational and customer-centric purposes:

• Processing, fulfilling, and delivering your product orders.
• Sending order updates, notifications, and customer support responses.
• Improving store speed, layout, usability, and technical performance.
• Preventing fraudulent transactions and ensuring security compliance.

We never sell, rent, or lease your personal information to unauthorized third parties.

Data Sharing & Security

We only share essential information with trusted service providers necessary for fulfilling your orders (e.g., courier partners for delivery, payment processors for secure checkout, and technical hosting partners).

We implement standard technical safeguards, including SSL (Secure Socket Layer) encryption and restricted server access, to protect your data against unauthorized access, alteration, or disclosure.

Your Legal Rights

Under the legal framework of Bangladesh, you maintain rights regarding your information:

• Access & Correction: Request a copy or correction of your personal details stored with us.
• Data Deletion: Request account closure or removal of personal information (subject to active transactional obligations).
• Communication Opt-Out: Unsubscribe from promotional messages at any point.

Regulatory Compliance & Contact

This policy is prepared in alignment with applicable provisions of the Digital Security Act, Consumer Rights Protection Act, ICT Act, and Bangladesh e-Commerce Guidelines.

For any privacy-related queries, data requests, or concerns, please contact us:

• Email: contact@ghorerbazar.com / support@ghorerbazar.com
• Phone: 09642922922 (24/7)
• Head Office: Dhaka, Bangladesh