FAQ

Bismillahir Rahmanir Rahim

Frequently Asked Questions

Find quick answers to common questions regarding ordering, payment, shipping, and customer support.

How can I place an order?
You can easily place an order through our website, WhatsApp, Facebook Page, direct phone call, or website Live Chat—whichever is most convenient for you.
How do I track my order?
Visit our Order Tracking page and enter your Order ID and Phone Number. You can also message us on WhatsApp or Live Chat to get real-time tracking updates.
What are the available payment methods?
We accept Visa, MasterCard, bKash, Nagad, and Cash on Delivery (COD). Partial payment options are available for high-value orders, and pre-payment is required for pre-order items.
What are the delivery charges and timelines?
Dhaka & Chittagong City: 70 BDT (Within 72 Hours)
Outside Dhaka: 130 BDT (Within 4 Working Days)
Express Delivery (Dhaka Only): 100 BDT
Do you offer express delivery?
Yes, express delivery is available exclusively within Dhaka city limits for priority dispatch.
Can I change or cancel my order after placing it?
If your order has not been dispatched yet, you may request a modification or cancellation by contacting our customer support team immediately.
What should I do if I receive a damaged or wrong product?
Please inform our support team within 24 hours of receiving the parcel via Phone, WhatsApp, or Live Chat. We will arrange a replacement or refund after verification.
Do you offer returns or refunds?
Yes, returns and refunds are processed according to our Return & Refund Policy for eligible damaged, defective, or incorrect products.
How do I contact customer support?
You can reach our 24/7 customer care via:
• Phone Hotline: 09642 922 922
• WhatsApp: +880 1321-208940
• Email: contact@ghorerbazar.com
• Website Live Chat or Facebook Messenger

Still Have Questions?

If you couldn't find the answer you were looking for, our customer care team is online and ready to assist you anytime.

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