Happy Return

Bismillahir Rahmanir Rahim

Happy Return Policy

At Onnesha, your satisfaction is our top priority. If something isn't right, we offer a smooth and worry-free return process.

Hassle-Free Steps

How Happy Return Works

Step 01

3-Day Return Window

You can request a return within 3 days of receiving your order if the product is damaged, defective, or not as described.

Step 02

Request Verification

Contact us via WhatsApp, Live Chat, or Phone. Share your Order ID and a clear photo or video of the issue for instant verification.

Step 03

Replacement Option

Once your request is approved, choose a fresh replacement product delivered straight to your doorstep.

Step 04

Instant Refund

Receive your money back via bKash, Nagad, Card, or Mobile Banking (for Cash on Delivery orders) without delay.

Conditions For Happy Return

  • Original Packaging: The product must be unused, unwashed, and retained in its original packaging.
  • Accessories Included: All tags, labels, accessories, and free promotional gifts must be included with the return package.
  • Exclusions: Returns are not applicable for products damaged due to customer misuse or improper storage after delivery.
  • Pre-Order Items: Specialized pre-order products can be returned exclusively if they are received in damaged or defective condition upon delivery.

Shop With Complete Confidence

Our dedicated support team is always ready to assist you throughout the return process to ensure a positive shopping experience. Your happiness and trust mean everything to us at Onnesha.

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